The Walmart MoneyCard is one of the leading prepaid cards on the market. One of the advantages it has over the competition is the Walmart distribution network, which includes more than 4,000 stores. That makes it easy to walk into a Walmart store and get a reloadable prepaid card or add more money to your existing card. Walmart has been heavily promoting the MoneyCard to the unbanked (see video below), offering it as a convenient alternative to a regular checking account. You can have your paycheck or Tax Returns direct deposited onto the MoneyCard and the fee structure is promoted as reasonable. However, in our opinion, the best test of any product, especially a prepaid product is how good the customer service is. That is why we set out to find out how easy it will be to get a Online Customer Guide person on the phone to answer questions about the card. Here is what we found:

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#1 877-937-4098

Walmart MoneyCard Customer Service Live Person

To get a live person on the phone, the best number to call is 877-937-4098. You will first have to go through the auto attendant. Press #5 to get additional Menu options. You will then be asked to enter your Walmart MoneyCard and Zip code. If you don’t have that information, you will be asked to enter your social security number. At that point, you can get your account balance information and recent transactions. You can press Zero “0″ to speak to a live person. Expect to be on hold for a while before you can speak to a human. That’s how you get a Walmart MoneyCard Customer Service Live Person.

The overall experience could be better. It seems Walmart may have outsourced their customer service. We expected better service for such a major prepaid card than we got. We would like to hear about your experience. Were you able to speak to a live person? How long was your hold time? Let us know in the comments section below.

The video above is the MoneyCard video we were referring to earlier in our post.

  • 9AM - 5PM