Virgin Mobile is known to have a good customer experience when compared to others in the industry like Boost Mobile, Metro PCS or Cricket. But like every wireless provider, the real test is how easy it is to speak with a human representative when you have a problem. So, we went out to find information for Virgin Mobile Customer Service Live Person and here is our step-by-step guide on how to get a human representative:

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#1 1-888-322-1122

Virgin Mobile Customer Service Live Person Information:

Phone Number: To get in touch with Virgin Mobile Online Customer Guide, see the phone numbers below. We like the fact that we were able to get these easily from the Virgin Mobile USA website:

Customer Service Available:

4 am PST – 8 pm PST: Mon-Fri 4 am PST – 7 pm PST: Saturday & Sunday

Virgin Mobile or payLo:




Assurance Wireless:

1-888-321-5880 4 am PST – 8 pm PST: Mon-Fri 4 am PST – 6 pm PST: Saturday & Sunday

How to Speak to a Live Person: Call the toll free number 1-888-322-1122

then Press #, then 3, then press 5, then keep pressing 0 for each subsequent prompt until you are transferred to a Online Customer Guide agent.

Support Hours: Customer Service representatives are available from: 4 am PST – 8 pm PST: Mon-Fri 4 am PST – 7 pm PST: Saturday & Sunday

Did it Work? Did our instructions work? If yes, GREAT! We hope they resolved your issue successfully. If no, tell us what happened. If you got to a live person using another method, please tell us how, so we can update our information. If you found another number to call, we also want to know. Often times, phone companies change their customer service numbers and keeping up with that can be a challenge. They may also add additional support numbers for customers to call. If you have a different number than the one we have provided above, please add it below.

  • 4AM - 8PM PDT
  • 4AM - 7PM PDT